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FAQs

CHECK-IN & CHECK-OUT

Early Arrival / Late Departure

ELECTRIC ADAPTOR

The electricity supply in Mexico is 115V at 60Hz, which is the same as in the United States and Canada. The wall plug type is also identical. Therefore, if you’re visiting from the US or Canada, you won’t need a special adaptor for your electronic devices.

COMMUNICATION

Before arriving, reach out to your cell phone carrier to explore international plan options and prevent unexpected charges. If you choose not to opt for an international plan, remember to disable cellular and data roaming, as well as push notifications on your device.

In areas where cellphone service may be limited, WiFi is commonly available. To stay connected, we recommend using WhatsApp, a reliable communication platform that works well with WiFi connectivity. This way, you can ensure smooth communication throughout your visit.

DIRECTIONS

NEST Los Cabos is located in the heart of the Santiago oasis, a lush and unexpected landscape in Baja California Sur, approximately 50 miles north of San José del Cabo. Tucked within the tranquil community of La Laguna, the property offers a peaceful retreat surrounded by freshwater, native vegetation and mountain scenery.

From Los Cabos International Airport (SJD) (approx. 50 miles):
Follow Highway 1 north toward Santiago. The drive takes approximately one hour and passes through some of Baja California Sur’s most scenic desert landscapes. Upon reaching Santiago, continue toward La Laguna. NEST Los Cabos is located on Fco. J. Mujica Street, within the oasis community.

From San José del Cabo (approx. 45 miles):
Take Highway 1 north toward Santiago. After approximately 50 minutes, follow signs toward La Laguna and continue to Fco. J. Mujica Street, where NEST Los Cabos is located.

TRANSPORTATION

For transportation assistance or private transfers, please contact our team prior to arrival. We recommend arranging transfers in advance to ensure availability. Requests can be made up to 30 days before arrival and no later than 24 hours prior to your scheduled flight.

Car Rentals
For guests wishing to explore Santiago and the surrounding landscapes of Baja California Sur at their own pace, rental cars are available at Los Cabos International Airport.

Alternative Transportation
Additional transportation options, including shuttle services and local transportation providers, are available throughout the region. Our concierge team will be happy to recommend the most suitable option based on your travel plans.

CASH / CREDIT CARDS

Before you travel, call your bank and credit card company to inform them of your travel plans. This ensures uninterrupted access to your funds while you’re away. Santiago predominantly operates on a cash basis, so having ample cash on hand is advisable.

For cash exchanges, use ATMs affiliated with reputable banks such as Chedraui, HSBC, or Scotia Bank in the Pueblo. Avoid ATMs on Beach Road.

We accept all major credit cards (Visa, Mastercard, and American Express). Please note that we do not accept checks. As a cash-free hotel, payments at our restaurant and during check-out can be made using credit or debit cards, or charges can be applied to your hotel room balance.

WATER

Please note that the tap water on site is non-drinkable. However, in your bathroom, you’ll find small containers with drinkable water sourced from an on-site well. We serve purified bottled water from sealed commercial containers.

CONCIERGE / RECEPTION

The reception is open 24/7. Our concierge is available every day between 7:30 am and 11:30 pm to assist you with planning anything in and around Santiago. If your arrival or departure is scheduled at a different time, please inform us and we will make sure someone from our team will be available to assist you. Our security guards are always present to assist you when the concierge team is off duty.

FOOD & BEVERAGE

Enjoy the convenience of our full-service restaurant on the property, serving breakfast, lunch, and dinner. Our menu features a delightful blend of traditional Mexican and Mayan dishes. For added comfort, meals can be delivered to your room or terrace.

CHILDREN & PETS

While we adore children, our small and intimate atmosphere is best suited for guests aged 13 and older. We only accept pets weighing less than 10 kilos, provided a liability waiver is signed. We do not charge an additional fee.

SMOKING

Smoking is not permitted on hotel premises. A designated smoking area is available in front of the hotel.

MINDFULNESS

At NEST Los Cabos, we are committed to maintaining an environmentally friendly property and appreciate our guests’ mindfulness toward flora, fauna, and natural resources. To contribute to this effort, we kindly ask you to dispose of toilet paper in the provided trash cans. Additionally, please be mindful of energy usage by turning off lights when not needed. While our A/C is available 24/7, we recommend using it from 6:00 pm to 9:00 am to support energy conservation.

BOOKING & DEPOSIT FEE

All prices are quoted in U.S. dollars. Rates and fees are subject to a 21% hospitality tax, a destination fee of 30 USD per night, and an environmental fee of 3.2 USD per night. These fees will be applied in addition to the nightly rate.

A 16% sales tax will be added to all food and beverage charges, as well as to all other purchases made throughout the resort.

Depending on the selected rate during the booking process, a deposit fee may be collected in accordance with the conditions specified in the policies.

The rates, inclusions, and room occupancies are specified in your confirmation. Rates, taxes, and service charges are subject to change at any time without prior notice.

By submitting a booking request, you confirm that you are the cardholder and authorize us to automatically charge your credit card with the amount due at that time. For all non-refundable rates, the full amount will be collected upon booking. If any issues arise with the payment, we will contact you via email to request updated information for your payment method.

Please be aware that non-refundable rates and special reservations outlined in the hotel cancellation policy are charged in full on the date the reservation is made and cannot be modified or canceled.

Upon check-in, a pre-authorization amount of $100 USD per night will be held on your credit card as a guarantee for any incidentals during your stay. This amount will be released within 24 hours after check-out.

To ensure the security of your transaction, you must present the physical credit card used to pay for the reservation at check-in. If the original card is unavailable, you will need to provide a new card for payment, and the previous charge will be canceled.Additionally, a valid ID matching the credit card details is required. Our staff will also request the verified cardholder to sign a registration card that includes a payment authorization with this information.

We recommend reviewing this policy before your arrival to avoid any inconvenience.

Offer availability and conditions are subject to change at any time without notice. Blackout dates may apply.

WILDLIFE DISCLAIMER

Our hotel is located in a protected natural area of Baja California Sur, where wildlife is part of the surrounding ecosystem and the experience we offer.

You may occasionally encounter animals around the property. Please admire them from a safe distance and refrain from feeding or approaching them.

The hotel is not responsible for any accidents, injuries, or damages that may result from interactions with wildlife.